Delivery & Shipping Policy

Fos Concepts delivers to all parts of the world. We ship all orders through Fedex, for international orders and for local customers we use nasex or skynet. 

*Fos Automotive concepts will not deal or provide any services or products to any of OFAC sanctioned countries in accordance with the law of the UAE

Shipping rates are automatically calculated and can be viewed in your shopping cart before finalizing your purchase 

Return Procedure

We want to ensure your complete satisfaction. If not, our goal is to make your exchange or refund as easy as possible. Choose from the simple options listed below that best meets your needs:

Delivery Schedule

We process and ship all our orders 5 days a week, with the exception of Fridays and Saturdays and UAE Public Holidays. 

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Fos Concepts is not responsible for any delays caused by customs clearance processes. 

Custom Duty (if applicable)

At checkout, you will be charged for the items purchased and shipping costs only. Import duty and tax costs will be invoiced to you directly by our shipping company or your country’s governing bodies respectively upon delivery.

Important Delivery Information

Customers are always encouraged to enter accurate address details and contact numbers in order to ensure a timely delivery.

Customers will be asked to sign for the goods upon delivery. Once delivered and signed for, no claim of damaged goods will be accepted. Photo identification may be needed in some cases to accurately verify the receiver.

If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery. Delivery times may also change and this will be notified to you beforehand.

The following forms of ID are accepted:

  • Original & Valid National ID
  • Original & Valid Driving License
  • Original passport

Multiple shipments/deliveries may result in multiple postings to the cardholder’s monthly statement

No Service Areas (UAE) 

Fos Concepts reserves the right to add extra shipping charges if your location is in a No Service Area